I ordered the lock I believed I needed for an antique display cabinet (using the very handy guide made available) but through my own fault I got the wrong size. (The size I need is apparently not available).
The response I got to questions was fast and helpful. The offer to return the lock was appreciated but I ultimately used it to fabricate repairs on the old lock.
Cant recommend them enough for their product quality and customer service.
Needed to replace the locking mechanism on a vintage makeup table I am refurbishing and was having difficulties finding my way around the web site for antique locks and key lock inserts. Some of the best telephone support I have received lately from purchasing items on-line. Called and talked to a representative whom helped me navigate their website to find the items I needed. Will be ordering from Paxton again.