We process and dispatch orders during regular business hours, Monday through Friday. Most shipments leave our warehouse within just a few days of when we receive your order. Tracking information is emailed so you can track your order and know when to expect its arrival.

Unfortunately, due to the significant challenges and regulations involved in international shipping, we no longer offer direct shipments to foreign countries.

We currently ship only to addresses within the United States. If you're located outside the U.S., consider using a freight forwarding service to receive your order—many of our international customers find this option convenient and reliable.

Your satisfaction matters to us. If any product doesn't meet your needs, we stand behind it with a hassle-free guarantee. You have 60 days from delivery to return unused items in original condition for either a replacement or refund—your choice. We'll credit your original payment method promptly once we receive your items back, return shipping is not refunded. Returns submitted after 60 days cannot be accepted.

We pack every order with care using quality materials to ensure your order arrives in perfect condition. Occasionally, transit damage happens despite our best efforts. Please inspect your shipment within 3 days of delivery and email us at support@paxtonhardware.com right away if anything arrives damaged—include photos of the package exterior, package interior including all packaging and the broken/damaged item. We are then able to resolve the issue quickly and reship your order.

We make every effort to ship your order in a timely manner. Tracking details are emailed so you can monitor its journey. Once your package is in transit, the carrier is in control and manages delivery. We have access to the same tracking information you do and cannot access additional information from them. If tracking shows no movement or unexpected routing occurs, carriers ask for patience and a little additional time before we can authorize a replacement shipment. All of this said, the vast majority of packages arrive in their expect delivery time with no delays.